What does “check-in”, “check-out” mean?
“check-in” when you arrive:
-welcome you to our apartment.
-to register your personal data (if not emailed ),
-payment by cash (if not prepaid) or Payment Pos (Visa/Maestro/Vpay)
When you complete a registration and a payment, we will give you the keys.
“check-out” at your departure: return your apartment keys.
What is “fast way” check-in?
Most of our guests prefer to speed-up their check-in. We will send you a template to fill up by e-mail before your arrival.
This procedure can help you to save your time at arrival avoiding writing document details!
What time can I check-in and check-out?
Guests can check-in only from 16:00 – 23:00 hours.
We are available to guest need outside check-in hours this time but a surcharge will be applied but can be done accordingly with owner
some days before the arrival.
All requests for late arrival are subject to confirmation by the property.
please be aware:
All our guests MUST contact us via email to arrange their arrival and Check-in.
Our apartment is not hotel or B&B, and there is NO concierge or PERSON present at flat.
We are not responsible if guests DO NOT CONTACT US indicating check-in time max 1 day before arrival day
No notice or notice within 24 hour before their arrival it will be considered cancelled or no show.
Check-out time is no later than 11.00
Should guests have any special needs, they may contact us.
How do I reach Domus Appio Claudio?
All directions to reach the Holiday home are included in the “we are here” page.
When guests notify us their arrival by email, we will send them a pdf manual with all information.
What should I do when I check-in, which documents are needed?
Upon arrival, we will call up the main details of your reservation. Unless you need to change your reservation, you should show your identity document for the registration and complete and sign a notification form. Once your data and arrival time have been registered and you have signed the form, you are able to take possession of the keys and start to enjoy your stay. You may contact us for any other needs.
Why should I leave my identity document and sign the Police Notification Form?
In compliance with Public Safety law, upon arrival guests are requested to complete a form providing all their identification data: the Notification Form. This document enables the Police Authority to check guests. Guests must control that all the information they have provided is correct and sign the form before they are given their apartment keys. The Notification Form includes your consent to use your personal data in compliance with the Privacy Law (Decree Law 196/2003). Please read the text in the second part of the form carefully and, unless you have any objections, sign to give your consent.
I booked for cash payment. May I pay after staying??
we are sorry, we DO NOT accept and refuse booking and keys, if “cash payment” could not be provided at check-in.
Can I connect my notebook to the Internet from Domus Appio Claudio?
Yes, It is a free WIFI connection available.
I do not have my notebook, may I check my mail at DOMUS APPIO CLAUDIO?
It provides a location for access to the Internet.
The use is free of charge. Please enable customers to any other possible use